Frequently Asked Questions

How do I send over the information to be included in a Family Tree template?

During a checkout process, you will be asked to provide an email. We will send you a spreadsheet to this email so you can fill it in. Once you’ve finished we will prepare your Family Tree and send you the file for approval. Once you approve you will either receive a digital file or a Fine Art print will be shipped to you.

Will I be able to make the corrections to the data I have submitted?

We will send you the first draft for approval so you can check if all information is correct. We will make all the necessary changes for free before sending you the final copy.

What if I need to add some new information in the future?

Families are growing, so we make sure to grow the Family Tree with it. If you have previously ordered a Family Tree from us and would like to update it, please send us an email with the order number and the information that needs to be added.

What is a Fine Art Print?

Each Family Tree is printed on professional equipment. We use museum-grade fine art paper and archival inks. Our prints are designed to last generations to come.

What is a Digital File?

You will receive a high-resolution JPG (300 dpi) file of your personalized family tree. The digital file cannot be altered or manipulated. You will own your digital file and can use it to print copies of your family tree at any time. We will also proved instructions for printing.

Tracking & Shipping

All orders are shipped from Toronto, Canada using the Canada Post provider. Our shipping service includes tracking numbers and insurance. The shipping to Canada and the US is free.

Sizing details

Fine Art Prints are available in different sizes and can be found in individual listings. If you need a custom size, please contact us.

Lost or Damaged Packages

We carefully prepare and pack every order by using strong packaging materials. However, if your package still arrives damaged in transit, please contact us and we will send a replacement. You may be asked to provide a photo for proof of damage. If your package doesn't reach its destination within the estimated shipping time, please contact us.