Shipping Policy

Last updated: October 22, 2026

This policy explains how we deliver ClapCraft orders. Questions? Email hello@clapcraft.com.

1. Digital products
Digital downloads (charts, editable PDFs, templates, digital notebooks) are delivered instantly after payment. You'll get a download link on the confirmation page and by email. Didn't get it? Check your spam folder, then email us.

Custom digital family trees are emailed once your final proof is approved. Custom orders typically take 1–2 weeks from order to completion of the design, plus shipping time for prints.

2. Where we ship
• Canada and the United States: free shipping.
• International: we ship worldwide with Canada Post. International shipping rates are shown at checkout.

3. Processing times
• Ready-made prints and the Family History Notebook: 2–5 business days before shipping.
• Custom fine-art prints: printed after you approve your final proof, as part of the 1–2 week custom order timeline, then shipped.
• Processing may take longer around holidays. Holiday order cut-off dates are posted on our site each season.

4. Delivery times
We print everything in-house in Toronto, Canada, and ship with Canada Post. Estimated delivery after shipping:
• Canada: 3–8 business days
• United States: 5–12 business days
• International: varies by destination
These are estimates, not guarantees.

5. Tracking
You'll receive a shipping confirmation email, with tracking where the Canada Post service used provides it.

6. Customs, duties and taxes
Duties or import taxes on US orders are uncommon, but if any are charged, US customers are responsible for them. International customers are responsible for any customs duties, taxes or fees charged by their country.

7. Address accuracy
Please double-check your shipping address at checkout. If you notice a mistake, email us right away; we'll fix it if the order hasn't shipped. We're not responsible for parcels sent to an incorrect address provided by the customer, but we'll help where we can (re-shipping may cost extra).

8. Damaged or lost parcels
• Damaged: email us within 14 days (2 weeks) of delivery with your order number and photos. We'll send a free replacement.
• Lost: if tracking hasn't updated for 10 business days, or your parcel hasn't arrived within 30 days of shipping, contact us. We'll open a claim with the carrier and send a replacement or refund.
• If tracking shows "delivered" but you can't find it, please check with neighbours and your local post office first, then contact us.

9. Contact
ClapCraft – Toronto, Ontario, Canada · hello@clapcraft.com‍

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